Centre Operations Officer

Marie Stopes Sierra Leone (MSSL) was established in 1986 as a leading provider of high-quality reproductive healthcare. We are a social enterprise that blends the values of non-profit public service with the innovation and efficiency of private sector delivery. Every year, we serve thousands of women, men, and young people across Sierra Leone with compassionate, client-centred care.

We are part of MSI Reproductive Choices, a global partnership operating in 37 countries, united by the belief that everyone should have the freedom to make their own sexual and reproductive choices.

Our work goes beyond healthcare. By supporting the physical, emotional, and reproductive wellbeing of our clients, we also open doors to broader opportunities. When men, women and girls are able to make informed choices about their bodies and futures, they are better able to stay in school, pursue their careers, contribute to their communities, and build healthier families. In this way, reproductive choice becomes a pathway to dignity, autonomy, and the reduction of poverty.

Key Responsibilities

1. Front Desk & Client Services

• Serve as the first point of contact for clients, ensuring a welcoming, professional, and client-friendly environment.

• Manage the reception desk, client enquiries, and appointment bookings.

• Maintain accurate client records and ensure confidentiality of information.

• Handle client feedback, complaints, and referrals appropriately.

• Support client flow to ensure timely service delivery.

2. Administrative & Operational Management

• Oversee day-to-day administrative and operational functions of the Centre.

• Ensure that operational policies, procedures, and standards are always adhered to.

• Support the Centre Manager in coordinating staff schedules, meetings, and compliance activities.

• Maintain records of operational activities and submit timely reports as required.

3. Finance & Inventory

• Handle petty cash transactions, reconciliations, and financial reporting in line with organizational policy.

• Monitor stock levels of medical and non-medical supplies, initiate requests, and track usage.

• Prevent stock-outs by coordinating timely requisitions and maintaining accurate inventory records

4. Logistics & Facility Management

• Coordinate logistics for supplies, equipment, and minor maintenance of the Centre.

• Ensure that facilities are clean, safe, and client-ready always.

• Report and follow up on repairs and maintenance needs promptly.

5. Reporting & Data Management

• Compile and submit daily, weekly, and monthly operational reports.

• Support data collection and verification to ensure accuracy of Centre performance indicators.

• Utilize digital systems and dashboards for reporting and analysis.

6. Team Support & Collaboration

• Work closely with the Centre Lead and clinical staff to ensure smooth service delivery.

• Provide operational support during outreach or special campaigns as required.

• Foster a positive, collaborative work environment in line with MSSL’s values.

7. Partnership & Network Building

• Build and maintain relationships with local community leaders, referral partners, pharmacies, schools, and businesses to increase client inflow.

• Explore and strengthen opportunities for external collaboration that support Centre visibility and client growth.