Clinical Service Provider

Marie Stopes Sierra Leone (MSSL) was established in 1986 as a leading provider of high-quality reproductive healthcare. We are a social enterprise that blends the values of non-profit public service with the innovation and efficiency of private sector delivery. Every year, we serve thousands of women, men, and young people across Sierra Leone with compassionate, client-centred care.

 We are part of MSI Reproductive Choices, a global partnership operating in 37 countries, united by the belief that everyone should have the freedom to make their own sexual and reproductive choices.

 Our work goes beyond healthcare. By supporting the physical, emotional, and reproductive wellbeing of our clients, we also open doors to broader opportunities. When men, women and girls are able to make informed choices about their bodies and futures, they are better able to stay in school, pursue their careers, contribute to their communities, and build healthier families. In this way, reproductive choice becomes a pathway to dignity, autonomy, and the reduction of poverty

Key Responsibilities

1.   Clinical Service Delivery

·Provide safe, competent, and compassionate clinical services within professional scope of practice.

·Conduct appropriate client assessment and provide services based on identified needs.

·Provide counselling and health education to clients and support informed decision-making.

·Deliver assigned SRH services in accordance with MSSL clinical protocols and approved standards.

·Ensure appropriate referral and escalation of clients requiring additional clinical assessment or management.

·Maintain professional boundaries and uphold client dignity at all times.

·Provide appropriate follow-up and continuity of care where required.

2. Quality & Client-Centred Care

· Ensure all services meet MSSL quality, safety, and client-centred care standards.

· Treat every client with respect, dignity, confidentiality, and compassion.

·Ensure clients receive clear information about their care, available options, and follow-up requirements.

· Obtain and document appropriate informed consent.

·Respond appropriately to client concerns and complaints and escalate issues when required.

· Contribute to continuous quality improvement activities within the Centre.

•Participate in service observations, clinical reviews, and quality assurance activities.

3. Clinical Protocols & Professional Standards

· Adhere strictly to MSSL clinical protocols, SOPs, professional standards, and scope of practice.

· Maintain up-to-date knowledge of relevant clinical guidelines and service protocols.

· Identify and promptly escalate clinical risks, complications, adverse events, or breaches of protocol.

· Maintain professional registration and comply with applicable professional and regulatory requirements.

· Participate in clinical audits and implement agreed corrective actions.

4. Clinical Supplies & Equipment

· Use clinical consumables, medicines, equipment, and supplies appropriately and responsibly.

· Monitor availability of required supplies within the clinical service area.

· Report stock shortages, damaged items, or equipment problems promptly.

· Support proper storage, handling, and use of clinical supplies.

· Minimise wastage and prevent misuse or expiry of clinical commodities.

Maintain cleanliness and readiness of clinical equipment and service areas.

5. Infection Prevention & Control

· Maintain strict adherence to infection prevention and control (IPC) standards.

· Practice appropriate hand hygiene and use of PPE.

· Ensure safe handling and disposal of clinical and medical waste.

· Maintain appropriate standards of cleanliness, sterilisation, and decontamination within service areas.

· Report and escalate IPC breaches promptly.

• Participate in IPC monitoring and improvement activities

6. Clinical Documentation & Records

·Maintain complete, accurate, and timely client records.

·Ensure appropriate completion of clinical notes, registers, checklists, and other required documentation.

· Ensure all services provided are accurately recorded in the appropriate systems.

· Maintain confidentiality and protect client information in accordance with MSSL requirements.

· Ensure clinical records support continuity and quality of care.

7. Teamwork, Mentorship & Continuous Learning

· Work collaboratively with other clinical and non-clinical Centre team members.

· Participate actively in handovers, team meetings, clinical reviews, and Centre activities.

· Support colleagues and contribute to a positive team environment.

· Participate in clinical training, CME sessions, competency assessments, and other learning activities.

· Apply new knowledge and skills to improve clinical practice.

· Receive and respond positively to coaching and feedback from clinical supervisors.

8. Client Experience & Communication

· Comply with MSSL policies, SOPs, safeguarding requirements, and the Global Code of Conduct.

·Maintain professional integrity and accountability in all clinical activities.

·Report clinical incidents, safety concerns, complaints, and breaches through the appropriate channels.

·Support accurate and timely submission of required service and clinical reports.

·Ensure that all services provided are properly authorised, documented, and recorded.

·Support internal monitoring, audits, and other quality assurance processes as required.