Clinical Services Director

Marie Stopes Sierra Leone (MSSL) was established in 1986 as a leading provider of high-quality reproductive healthcare. We are a social enterprise that blends the values of non-profit public service with the innovation and efficiency of private sector delivery. Every year, we serve thousands of women, men, and young people across Sierra Leone with compassionate, client-cantered care.

We are part of MSI Reproductive Choices, a global partnership operating in 36 countries, united by the belief that everyone should have the freedom to make their own sexual and reproductive choices. Our work goes beyond healthcare. By supporting the physical, emotional, and reproductive wellbeing of our clients, we also open doors to broader opportunities. When men, women and girls are able to make informed choices about their bodies and futures, they are better able to stay in school, pursue their careers, contribute to their communities, and build healthier families. In this way, reproductive choice becomes a pathway to dignity, autonomy, and the reduction of poverty.

Key Responsibilities

Clinical Governance & Risk Mitigation

• Maintain consistent Clinical Risk Mitigation scores above 60% in all MSSL channels

• Convene the MSSL Medical Advisory Team (MAT) quarterly in line with MAT Terms of Reference, discuss clinical quality issues, agree on actions to improve quality and submit MAT meeting minutes to the Regional Medical Advisor (RMA) for review.

• Complete clinical quality internal audits (CQIA) of all service delivery points at least once every 12 months using the appropriate MSI checklists and results entered accurately in the CQIA database.

• Maintain incident management according to MSI standards as outlined in the Incident Management Reference Manual.

• Organize annual CAVA or QTA for all service delivery channels, prepare post-QTA/CAVA action plans and complete them with evidence. Achieve 70% Model Areas in all external quality audit (QTA/CAVA) across all channels.

• Complete all action plans from internal audits, external audits, competency assessments and client record audits across all channels.

Service Delivery Oversight

• Maintain and monitor adherence to MSI clinical standards across all channels and take immediate corrective action on gaps identified

• Maintain client clinical records and complete monthly review at site level as specified by MDT in the MSI Clinical Quality Assessment Reference Manual.

• Guide Teams to meet service delivery expectations, maintain acceptable waiting times, and uphold quality of care; ensure ongoing training and competency development.

• As a SMT member and the chair of the MAT, guide MSSL to provide a strong contraceptive method mix that addresses the needs for LARC and Permanent methods. Monitor the CYP/FP ratio in all channels and bring concerns to the SMT and to the MAT.

• Be informed of all channel changes early and guide all channel changes to make sure that all channels remain safe, client centred and adhere to MSI standards.

Provider competency and training.

• Complete accurate clinical competency assessments of every service provider for each service that they provide every 12 months. This includes competency in service provision as well as in counselling, infection prevention, medical emergency management, and pain management.

• Organize trainings to address all Level 2 and Level 3 providers. Enter all findings accurately in the Clinical Competency and Training database. The database will be reviewed quarterly by MDT and measured annually on the Country Programme Compliance Dashboard by International Operations.

• Ensure all clinical trainers and master trainers must be fully competent and be annually endorsed according to set standards.

• Ensure all our Competency Assessment accuracy are 100% correct. Maintain 0% L3-L1 Mismatch and >70% competency accuracy in each channel. Only providers assessed as level 1 competent can provide services without supervision

• Maintain the Clinical Quality Internal Audit Database, Competency Assessment and Training Database and the Clinical Incident Management Database in the designated SharePoint location. Update all databases in an accurate and timely manner.

Assuring product quality

• Ensure MSSL  to adhere to the MSI Policy on Product Quality.

• Submit accurate Q-Trak records twice a year.

• Make sure no products from non-approved manufacturers are used in either service delivery or in social marketing.

• Complete field testing annually according to MDT guidance.

Excellence in Client Care.

• Ensure that all team members know that clients are at the heart of all services by ensuring proper counseling on services, treatment options, and referrals when necessary

• Foster a non-judgmental, empathetic approach to client management always

• Drive initiatives to maintain high client satisfaction levels through continuous supervision and feedback mechanisms.

• Ensure pain management practices meet MSI standards and maintain high-quality service delivery

• Promote a culture of learning by leading supportive supervision and facilitating ongoing training for service providers.

• Support expansion of MSSL services into designated areas by ensuring readiness through training and compliance.

Staff Management

• Ensure there is always competent provider available to provide quality services in our Centre’s and OR and support our PSS operation and make sure No provider gap in our Centre’s, OR and PSS at every capacity

• Continuously present in our service delivery site to provide OJT and supportive supervision and step in to support when there is gap or the need arises to embedded clinical quality into the team day to day work.

• Continuously train volunteers to be in our pool to fill in any gaps and ensure there is a Comprehensive list of on call volunteers to fill in any potential gaps.

• Conduct clinical trainings on various subject areas to external stakeholders as a when the need arises based on MOU’s.

Marketing & Communication

• To work closely with the marketing team to develop content, that are clinical related, such content involves, Broachers, flyers, content for radio and TV discussion program/advertisement.

• Be available for our weekly live educational programs via our different social media platforms

• Be part of the Fund Raising/ Resource Mobilization Team to visit potential stakeholders (Donors, Government Officials, Partners, Private Institution, companies) to raise funding for our OR & PSS work and Partnerships for our Centre’s and SM)

All other duties as reasonably requested by management.

MSSL HAS A ZERO-TOLERANCE POLICY TO FRAUD & BRIBERY.