Pharmacist

Marie Stopes International (MSI) is a global social business providing personalised, high quality, affordable contraception and safe abortion services to women and girls. MSI has over 13,000 team members working in 37 countries to deliver our mission: children by choice, not chance. Marie Stopes Sierra Leone (MSSL) is a founding member of the MSI Partnership, operating in Sierra Leone for 39 years and becoming the largest non-governmental provider of family planning (FP)and sexual & reproductive health (SRH) services in the country. MSSL delivers services in every district of Sierra Leone through its Outreach, Centres/Clinics, and Social Marketing channels.

The Function & Role:

The Pharmacist ensures the safe, efficient, and compliant management of all pharmaceutical products used across MSSL service delivery channels. They are responsible for providing medications, managing stock, ensuring regulatory compliance, and supporting clinical teams to deliver high‑standard SRH and general health services.

The primary purpose of this role is to provide supervisory support to pharmacy technicians, quality assured goods received in our warehouse, ensuring compliance with legal, ethical, and professional standards, and facilitating the delivery of safe, effective, and patient-centred pharmacy services. The Pharmacist is required to manage our chain of Pharmacies using their Pharmacist Licence as their license should be exclusive used for MSSL use during the period of employment.

Key Responsibilities:

• Supervision & Oversight: Oversee pharmacy technicians’ work, including dispensing, inventory management, and customer service.

• Training & Development: Conduct regular training sessions and assessments to enhance technicians’ competencies.

• Quality Assurance: Perform quality assurance check on all product received from our central warehouse whenever goods are received and Implement and monitor quality assurance protocols to ensure safe medication practices.

• Regulatory Compliance: Ensure all pharmacy activities comply with national pharmacy laws, guidelines, and ethical standards.

• Patient Safety & Care: Support pharmacy technicians in providing accurate medication advice and resolving medication-related issues.

• Reporting: Maintain accurate records of pharmacy activities, incidents, and supervisory actions; report to relevant authorities as required.

• Ethical Practice: Promote professionalism, confidentiality, and ethical conduct among pharmacy staff.

• Develop and implement product quality assurance policies and procedures to ensure compliance with regulatory standards and meet customer expectations.

• Conduct regular audits and inspections to assess product quality and identify areas for improvement.

• Collaborate with cross-functional teams, including product development, manufacturing, and customer service, to address quality issues and implement corrective actions.

• Analyse product performance data, customer feedback, and market trends to identify opportunities for product enhancements and quality improvements.

• Lead investigations into product quality incidents, deviations, and complaints, and oversee the implementation of corrective and preventive actions.

• Stay abreast of industry developments, emerging technologies, and regulatory changes related to product quality and training practices.

• Responsible to quality assured all product received in our store to validate the expected product quality and packaging against what was actually received and sign off on the Quality Assurance Report Form before a payment can be done.

• To arrange for the necessary inspections to be carried out by regulatory authorities including PBSL in the selected facilities where MSSL products are kept, sold, stored or manufactured.

• To inform MSSL promptly of any adverse drug reaction, non-serious adverse event, serious adverse event, product technical complaint, lack of drug effect, or any other complaint concerning the product

• Carry-out any other duties as reasonably requested by the line manager and/or management.

Team Member Behaviours

Work as One MSI

• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others.

• You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.

• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.

Show courage, authenticity and integrity

• You hold yourself accountable for the decisions you make and the behaviours you demonstrate.

• You are courageous in challenging others and taking appropriate managed risks.

Develop and grow

• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.

• You manage your career development including keeping your knowledge and skills up to date.

Deliver excellence, always

• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.

• You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.

Leadership (For Leaders only)

• You inspire individuals and teams, through situational leadership, providing clear direction.

• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.

• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.

• You articulate a vision of the future which inspires and excites others.

MSI Values

• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.

• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.

• Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.

• Courageous: We recruit and nurture talented, passionate, and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.