Regional Operations Manager

Marie Stopes Sierra Leone (MSSL) was established in 1986 and has been a leading provider of high-quality reproductive healthcare even since. We are a social enterprise that blends the values of non-profit public service with the innovation and efficiency of private sector delivery. Every year, we serve thousands of women, men, and young people across Sierra Leone with compassionate, client-centred care.

We are part of MSI Reproductive Choices, a global partnership operating in 37 countries, united by the belief that everyone should have the freedom to make their own sexual and reproductive choices.

 Our work goes beyond healthcare. By supporting the physical, emotional, and reproductive wellbeing of our clients, we also open doors to broader opportunities. When men, women and girls are able to make informed choices about their bodies and futures, they are better able to stay in school, pursue their careers, contribute to their communities, and build healthier families. In this way, reproductive choice becomes a pathway to dignity, autonomy, and the reduction of poverty.

Key Responsibilities

 1. Regional Operational Leadership

·  Lead and coordinate all regional operational activities to ensure achievement of programmatic and business objectives.

· Develop and implement regional operational plans aligned with the organization's strategic goals.

·  Monitor operational performance and ensure efficient utilization of resources.

·  Identify operational risks and implement mitigation measures.

·  Coordinate closely with programme, clinical, RM&E, finance, advocacy, and support teams to ensure seamless operational support for all activities.

·  Serve as the primary operational focal person for the region and represent the organization during operational engagements with district stakeholders and partners.

·  Drive a culture of accountability, teamwork, professionalism, innovation, and continuous improvement across regional operations.

·  Ensure compliance with organizational policies, national regulations, donor requirements, and quality standards

2. Outreach Services Management

· Provide oversight and support to all outreach teams operating within the region.

·  Ensure outreach activities achieve service delivery, and impact targets. (CYP’s and SAPAC)

·  Review Outreach Monthly workplans

· Monitor outreach performance indicators and implement corrective actions where necessary.

· Ensure outreach teams maintain high standards of client care, infection prevention, and clinical governance.

· Support expansion of outreach services into underserved and hard-to-reach communities.

 3. Public Sector Support Coordination

· Lead the implementation of partnerships and support initiatives with public health facilities.

·  Strengthen relationships with District Health Management Teams (DHMTs), Ministries, and relevant government stakeholders.

· Monitor performance of supported public sector facilities and ensure effective implementation of agreed activities.

· Support capacity-building initiatives for public sector healthcare providers.

4. Clinic Operations Oversight

· Supervise regional clinic operations to ensure efficient and quality service provision.

· Monitor clinic productivity, client satisfaction, quality assurance, and financial performance.

· Ensure clinics comply with Marie Stopes quality standards and national healthcare regulations.

· Support implementation of continuous quality improvement initiatives.

 5. Logistics and Fleet Management

· Oversee regional logistics operations, including procurement coordination, inventory management, warehousing, and distribution.

· Ensure timely availability of commodities, medical supplies, equipment, and operational resources.

·  Ensure accurate forecasting, requisitioning, storage, distribution, utilization, and accountability of commodities and supplies.

·  Monitor stock consumption trends and coordinate timely replenishment to prevent stock-outs, expiries, losses, or wastage.

· Manage fleet operations to ensure vehicle availability, safety, maintenance, fuel efficiency, and compliance with transport policies.

.Monitor vehicle utilization and optimize transportation resources

6. Clinical Quality Support

·  Collaborate with clinical leadership to ensure adherence to medical standards, protocols, and guidelines.

·  Monitor quality assurance systems and support corrective action plans.

·  Ensure compliance with infection prevention and control standards.

·  Support investigations and resolution of service delivery incidents or complaints.

·  Support the Teams in QTA assessment

 7. Marketing and Demand Generation

·  Support implementation of regional marketing and communication strategies.

·  Work closely with marketing teams to increase service uptake and client awareness.

·  Monitor effectiveness of promotional campaigns and community mobilization activities.

·  Identify opportunities for service expansion and market growth.

 8. Stakeholder Engagement and Partnership Management

· Build and maintain strong relationships with government authorities, community leaders, partners, donors, NGOs, and other stakeholders.

· Represent Marie Stopes Sierra Leone at regional meetings, forums, and coordination platforms.

·  Facilitate stakeholder collaboration to strengthen program implementation and organizational visibility.

· Support advocacy efforts that promote access to sexual and reproductive health services.

 9. Regional Administration and Compliance

·  Ensure efficient management of regional administrative systems and processes.

·  Oversee office operations, contract management, asset management, and staff welfare matters.

·  Ensure compliance with organizational policies, safeguarding requirements, and legal obligations.

·  Support internal and external audits and ensure timely implementation of recommendations.

 10. People Management and Leadership

• Provide leadership, supervision, coaching, and performance management for regional staff.
• Foster a high-performance culture based on accountability, teamwork, and continuous improvement.
• Conduct regular field visits, operational review meetings, and performance assessments to monitor staff effectiveness and operational standards.
• Support recruitment, onboarding, orientation, and training of regional operations staff where required.
• Identify capacity gaps and coordinate staff development initiatives to strengthen operational performance.
• Promote staff welfare, teamwork, accountability, discipline, and effective communication within the region.
• Address operational conflicts, performance issues, and staff concerns in a timely and professional manner.
• Identify staff development needs and support learning opportunities.
• Promote organizational values, diversity, inclusion, and safeguarding principles.

 11. Financial Management

• Develop and manage regional operational budgets.
• Monitor expenditures and ensure cost-effective utilization of resources.
• Support financial forecasting, planning, and reporting processes.
• Ensure financial accountability and compliance with organizational policies.

 12. Monitoring, Reporting, and Data Management

• Monitor key operational, financial, and service delivery indicators.
• Prepare timely regional performance reports and management updates.
• Utilize data for decision-making, performance improvement, and strategic planning.
• Ensure accuracy and quality of operational data and reports.