The Centre Operations Officer will report to the Centre Operations Manager and receive technical supervision from the Centre Lead under the Commercial Sales Directorate. This role combines front desk, administrative, and operational management responsibilities to ensure smooth day-to-day running of the Centre and delivery of excellent client experiences.
As the first point of contact at the front desk, the Centre Operations Officer will welcome and guide clients, manage appointments and records, handle client inquiries, and ensure professional customer service. Beyond front desk functions, the role extends to overseeing centre operations, managing resources, supporting staff in operational needs, and ensuring compliance with organisational policies and standards.
The Centre Operations Officer ensures that the Centre has the necessary resources, systems, and client-facing support to deliver on Marie Stopes Sierra Leone’s mission of “Children by Choice, not Chance.” By combining front desk efficiency with back-end operational oversight, the role is pivotal in strengthening client flow, managing supplies and logistics, supporting revenue growth, and enhancing overall centre performance
